![]() However, if the data changes on paper, users need to update it on their Binance account to ensure the account’s safety. The change of address or personal information does not happen often. The user entered incorrect information compared to reality. Users change their residential address and change personal information on their profile, so they need to update basic information.Why do you need to change your Binance address, country of residence, or personal information? However, if it is necessary to change the personal information or address country of residence on the Binance account, users can still do it through the support of Binance. Users cannot change this information to ensure account security, like changing email or changing Binance phone numbers. The address and personal information on the Binance account is proof of identity, so users cannot arbitrarily change it at any time. Binance will not be liable to you for any loss that might arise from your use of Futures.– The broker you should try to trade cryptos & US stocks. All trading strategies are used at your discretion and your own risk. ![]() The information here should not be regarded as financial or investment advice from Binance. All of your margin balance may be liquidated in the event of extreme price movement. Past gains are not indicative of future returns. ![]() Risk Warning: Futures trading carries a substantial risk and the possibility of both significant profits and losses. Please note: websocket push and orders were not affected during the period. In order to accurately verify each request with our system records, response times may be longer than usual due to our recent high volume of inquiries. The claim requests will be reviewed and processed in the sequence they are received. The related order/position in your trading history Please include the following information:Įmail address of affected Binance account Transfer their funds which affected their trading collateral balances Īffected users can email to request a claim. Some users, including API users, were not able to execute the following actions, which may have affected their futures trading positions: I hope it helps man.ĭue to large price fluctuations between 14:20 (UTC) and 15:30 (UTC), Binance Futures encountered heightened levels of traffic and system overloading. 'tHeyRE bUSy' isn't a fucking excuse to fuck people over. Waited 3 hours in chat, agent asked do I want my case 'escalated' and fucked me back into the queue which as even bigger than when I started. We know they may be busy but, this isn't an excuse for such poor behaviour and interactions. WHAT THE HELL IS GOING ON WITH THEIR SUPPORT TEAM. They replied and re-opened a ticket I opened 2 weeks prior to my deposit issue that was resolved asking for more info. Then something even worse happened yesterday. I've replied 10 times now with proof and evidence. They never replied to my original ticket. So they gave me that shitty cookie cutter reply to my case opened on the 8th of feb on my NEW ticket. We appreciate your continued support and understanding. We really hope to receive your comment and suggestion as every user is critical for us.If you still require customer support agent to assist you, please reply the email directly. Therefore, it is supposed that the issue has been solved already. I opened a new ticket which was responded to in 24 hours with ĭue to it has taken longer than usual to get your response of the ticket. they managed to see my deposit, see my reference number, see the amount I sent and knew what account to deposit it to.
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